How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC]

Must Read

23 Consecutive Quarters of Losses Amounting To $4.5 Billion Led LG To Exit Mobile Phone Market Worldwide

When the going gets tough, the tough get going. But that doesn't seem to fit in the case of...

Airtel Customer Wrongly Billed Of Rs. 12 Lakhs, Took 6 Years To Get Justice!

Imagine waking up to find your monthly mobile bill has raked in seven figures in expenses out of the...

Reliance Jio Buying Spectrum From Rival Bharati Airtel Is A Win-Win Deal

In what can only be called an unlikely deal between two rivals, Reliance Jio will be acquiring some spectrum...

The world’s population has now surpassed over 6.5 billion, and among all, 15% of the populations- aged between 16-24 years- are more likely to interact concerning products and services on Social media platform.

From recent stats, 71% of the population prefers to find the solution online when they get stuck with any problem related to the product. According to the report, 7% population immediately use to complain about the product on social media just after facing the problem. Presently, only 4% of adults are partaking in tweet while they face any problem with the product, and it’s expected to be increased after the proliferation of social media in upcoming years.

It has been noticed that 60% companies don’t respond to customers while they interact with them on social media platform. But, the affected customers are more interested to share its experiences with the products on the social media. The report also elaborates that 57% social customers are more interested to give its suggestions via social media.

Advertisements

1 COMMENT

  1. Amazing: 44% of adults use the web to share grievances…but only 60% of companies respond…do you think it is any different in the offline world when making a complaint?

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest News

Youtube Is More Popular Social Platform Than Facebook: Video is The Future Of Content [STUDY]

In 2021, Youtube has emerged as the most popular social media platform in the U.S, leapfrogging one step ahead...

In-Depth: Dprime

Will ‘TikTok By Microsoft’ Be A Winner?

For the last two years, TikTok has been in the public eye for all sorts of reasons. First, it was the exploded and unparalleled...

Facebook Subscription Model: Looking Beyond Ad Dollars?

Seldom do job listings create a stir this gripping. However, when the job listing in question is a stealth post from Twitter, with a...

Will The Online Food Delivery Market in India End Up Becoming A Two-Horse Race?

It's pretty much evident that the food delivery space in India is all set to get riled up soon enough as one of the...

More Articles Like This