Amazon.com, Inc. (NASDAQ:AMZN) is a global tech behemoth largely driven by the growth of its eCommerce business. They have long boasted about their rock-solid customer support being one of the most important cornerstones of their booming business...
In an online business, customer service experience plays a pivotal role. It shapes the future relationship between the customers and the brand. A better service leads to higher rate of customer retention and also adds new customers to the...
All of us are aware of the droning customer care service provided routinely by almost all enterprises. There is a huge gap between what customers want and the service they actually get. IMMEDIATE is what the customers want, no...
The world’s population has now surpassed over 6.5 billion, and among all, 15% of the populations- aged between 16-24 years- are more likely to interact concerning products and services on Social media platform.
From recent stats, 71% of the population...
