Tag: customer support

In an online business, customer service experience plays a pivotal role. It shapes the future relationship between the customers and the brand. A better service leads to higher rate of customer retention and also adds new customers to the business. Twitter Inc. (NYSE: TWTR) recently conducted a research study in the U.S. to figure out the potential revenue benefit...

All of us are aware of the droning customer care service provided routinely by almost all enterprises. There is a huge gap between what customers want and the service they actually get. IMMEDIATE is what the customers want, no matter how bad the situation is, we want an immediate response to our queries from the concerned brands. The crystal...

The world’s population has now surpassed over 6.5 billion, and among all, 15% of the populations- aged between 16-24 years- are more likely to interact concerning products and services on Social media platform.From recent stats, 71% of the population prefers to find the solution online when they get stuck with any problem related to the product. According to the...