In the world of B2B, customer education is gaining more significance every day. As businesses strive to offer customer support and establish lasting relationships with their clients, educating customers about their products and services has become essential to their...
Amidst the constantly advancing technology landscape, chatbots have become a widely adopted solution for businesses to address customer issues and inquiries. Yet, despite their growing prominence, a recent survey conducted by Gartner, Inc. revealed that only 8% of customers...
In the 21st Century, running a business is becoming more challenging. It is because of the competition that is posed by the more established ventures in every industry. The success of an organization depends on how it strategizes its...
Amazon.com, Inc. (NASDAQ:AMZN) is a global tech behemoth largely driven by the growth of its eCommerce business. They have long boasted about their rock-solid customer support being one of the most important cornerstones of their booming business all over...
In an online business, customer service experience plays a pivotal role. It shapes the future relationship between the customers and the brand. A better service leads to higher rate of customer retention and also adds new customers to the...
All of us are aware of the droning customer care service provided routinely by almost all enterprises. There is a huge gap between what customers want and the service they actually get. IMMEDIATE is what the customers want, no...
The world’s population has now surpassed over 6.5 billion, and among all, 15% of the populations- aged between 16-24 years- are more likely to interact concerning products and services on Social media platform.
From recent stats, 71% of the population...
