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Twitter Marketing: 30% Of Top Brands Invest In Customer Service [Study]

Average CS response rates
Twitter is an excellent micro-blogging site; with its unique 140 characters of speech it has marked a authorized space among many other social media networks. It creates the best opportunity for brands and provides good opportunities for conversations with users but  the biggest problem what brands on Twitter face is the same thing itself. These tweets draws great attention and puts marketers in a pressure to respond quickly to customer queries/complaints.A couple of weeks...

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