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53% Of Customers Expect Response Within 1Hr For Brand Related Questions On Twitter Inc. (TWTR) [REPORT]
Eruptive nature of Twitter Inc. (NYSE:TWTR) is both a boon and a curse to online brands. Customers enjoy interacting with brands on Twitter as it is more lively and realistic. Brands are benefited from using Twitter to promotion/launch, but same platform will turn brand image into ashes when it comes to 'Customer service' and 'Complaints from customers' - if not...