Tag: helpdesk

Using a help desk system to deal with the needs of your customers is a good idea. It helps you speed up the transactions. It also makes it easier to deal with the same problem that occurs many times. Even if a helpdesk can help transform a business, it can still fail if not used the right way. Here...

According to research firm Forrester, 72 percent of customers prefer to sort out their problems of their own accord, rather than have to write an email or phone a company when they have an issue with a product or service. Consumers prefer to be proactive when it comes to finding solutions, and don’t want to wait for a customer...