helpdesk

There's no debate about the fact that an IT service desk, when properly run, leads to both short-term and long-term business growth. The question comes in when trying to figure out how to give enough time and effort to...

Using a help desk system to deal with the needs of your customers is a good idea. It helps you speed up the transactions. It also makes it easier to deal with the same problem that occurs many times....

According to research firm Forrester, 72 percent of customers prefer to sort out their problems of their own accord, rather than have to write an email or phone a company when they have an issue with a product or...