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These Help Desk Mistakes Must be Avoided For Business Success

help desk mistakes
Using a help desk system to deal with the needs of your customers is a good idea. It helps you speed up the transactions. It also makes it easier to deal with the same problem that occurs many times. Even if a helpdesk can help transform a business, it can still fail if not used the right way. Here...

How a Modern Help Desk Can Make It Easy for Customers to Help Themselves

According to research firm Forrester, 72 percent of customers prefer to sort out their problems of their own accord, rather than have to write an email or phone a company when they have an issue with a product or service. Consumers prefer to be proactive when it comes to finding solutions, and don’t want to wait for a customer...

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YouTube Should Have Bid Adieu To Dislike Button Much Earlier?

Online video sharing platform YouTube can be a ruthless place for content creators targeted by 'dislike mobs'. And the site owners totally understand that...