In 2019, SwiftLogistics, a mid-sized e-commerce delivery company, was grappling with an expensive and inefficient delivery network. Rising fuel costs, unpredictable traffic, and missed delivery windows led to increasing customer complaints. Despite hiring more delivery agents, the cost per delivery...
Amazon.com, Inc. (NASDAQ: AMZN) is shaking up the e-commerce world once again with a fresh twist in its seller playbook. The third-party sellers who choose to ship their own products instead of tapping into Amazon's fulfilment services are about...
For many businesses, shipping is one of the most critical processes to sort out for effective operations and customer service processes. This area often isn’t as simple as it first seems, though, with many different shipping needs for different...
