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4 Tips To Improve Your Customer Service Policy

how to improve customer service policy
Customer service is one of the most important aspects of any business. It is important for all businesses to focus on retaining customers, rather than trying to find new ones all of the time, and in order to do that you need to have a good customer service policy in place. Many businesses lose out on repeat customers because...

Customer Tenure, FRT(First Reply Time) Are Decisive For Customer Satisfaction [STUDY]

Good customer service is the lifeline of any business. Brands can grab in new customers by offering discounts and attractive deals but firms will remain profitable for long periods only if they are able to convert at least a few of them to repeat-consumers. It is vital for any brand to have well organized customer service which is available for all...

Twitter Marketing: 30% Of Top Brands Invest In Customer Service [Study]

Average CS response rates
Twitter is an excellent micro-blogging site; with its unique 140 characters of speech it has marked a authorized space among many other social media networks. It creates the best opportunity for brands and provides good opportunities for conversations with users but  the biggest problem what brands on Twitter face is the same thing itself. These tweets draws great attention and puts marketers in a pressure to respond quickly to customer queries/complaints.A couple of weeks...

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YouTube Should Have Bid Adieu To Dislike Button Much Earlier?

Online video sharing platform YouTube can be a ruthless place for content creators targeted by 'dislike mobs'. And the site owners totally understand that...