Firmex Wins 2019 Stevie Awards for Customer Service

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Aarzu Khan
A full-time data scientists and a part-time industry analyst; still learning power of effective presentation and firm believer of the thought "Numbers are always magical". Love to be in the network of people who 'know' how to respect their time and keep others engaged in meaningful activities.

Firmex is a Toronto-based solution for virtual data and secure document sharing. The Gold Stevie® Award has been conferred on them for their customer services in the Technology Industries. This makes the fourth time the company has been awarded a Stevie® Award. Years 2014-2015 the company won a Bronze Stevie in Computer Services and 2013 their first Gold Stevie® Award for Customer Service Team. The Stevie® Awards have recognized the world over as the highest customer service award given every year.

Who is Awarded

This year the award was given during a banquet at Caesars Palace in Las Vegas. More than 700 executives from around the world were present. The rigorous selection process this year included as many as 2700 nominations from as many as 45 countries.

Among the executive guests were the company CEO Joel Lessem who spoke how proud the company was for being chosen as the recipients of the Steve® Award for 2019 and was especially proud of how much being awarded the Gold Stevie® in 2019 reflects the “level of passion and commitment” the company has for all of its clients. CEO Joel Lessem emphasized the many teams who were responsible for the recognition the Steve® Award gave and focused on the demonstration of the skills and understanding of the business, as well as the people skills all of the company teams exercised throughout the year.

A Little About the Company

The Company specializes in the use of virtual data rooms used for compliance and litigation, where companies can share their documents only and safely, remaining free from stress. As part of digital rights management, a virtual data room replaces a physical data room traditionally used amid the many activities of doing due diligence during mergers & acquisitions or private equity transactions. Corporations can save time, space, and expenses by using a virtual data room rather than a physical one. The disclosure of documents during M&A sales, since vital and critical agreements, are seen and often introduced in transactions between two or more businesses. The Company organization offers in its subscription services a variety of sizes of virtual data rooms that can all be used with the highest level of security.

The Company began in 2006 and since then has helped more than 120 thousand companies in international locations to control their restricted or undisclosed documents by using the virtual data rooms offered by the Company. A virtual data room is also known as an extranet, which cannot be entered without the invitation from a vendor who provides a secure log-on at the time of the coordinated meeting.

A Variety of Users

It offers and has worked with thousands of companies across many fields ranging from corporate investing, legal, private equity, mining, and renewable energy, as well as biotech and pharma. It has grown to encompass over 4,200 new clients in as many as 80 countries since 2006. It has been adding as many as 15,000 new data rooms per year to keep up with the demand. The Company has an accumulated gross transaction value of over $240B.

The spectrum of The Stevie® Awards

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  • Asia-Pacific Stevie Awards
  • German Stevie Awards
  • American Business Awards®
  • International Business Awards®
  • Stevie Awards for Great Employers
  • Stevie Awards for Women in Business
  • Stevie Awards for Sales & Customer Service


The Stevie® Awards have seven divisions and have more than 12,000 entries from as many as 70 different countries every year for their election and conferral. Today there is such a great need in every kind of recognition in customer service excellence, and the Stevie® Awards have brought that recognition to the forefront and worldwide attention. The Stevie® Awards goes to those companies which have demonstrated the highest level of customer service in their industry.

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