Apple Inc. (NASDAQ:AAPL) certainly has big plans for its next lineup of flagship iPhones in 2018. It’s not illogical to be on toes for what could be a potential game-changer, but before that, the company needs to mitigate its latest iOS update troubles. The iOS 11.3 and later has been repeatedly crippling current models and its a serious concern for Apple.
The recent iOS update has left some iPhone 7 and iPhone 7 Plus users speechless – obviously due to microphone issues, and Apple has acknowledged the matter. In a leaked internal document obtained by Mac Rumors, the Cupertino giant has warned Apple Authorized Service Providers that iOS 11.3 and iOS 11.3.1 has been plaguing some devices. Precisely the iPhone 7 and iPhone 7 Plus users are experiencing disabled speaker button during phone calls. The problem is preventing the affected users from being heard during phone calls or FaceTime chats.
The Authorized Service Providers have asked customers to disconnect any Bluetooth or any other audio accessories connected to their iPhones to check if that helps with the problem. Apple has instructed the service providers to run audio diagnostics if the speaker button remains greyed out. Users of affected devices see ‘device could not detect dock’ or ‘accessory not supported’ alert in the diagnostic pane. The problem could only be resolved permanently by sending the iPhone to authorised service centres.
Though the documents don’t specify the charges of repairs, users whose iPhone 7 and iPhone 7 Plus is not covered by warranty, the service providers can request exceptions for this particular issue. In the leaked report, Apple has mentioned that some devices required repair as the software seems to be wrecking the hardware, however, the details are lacking. These unexpected bug issues have become tedious for Apple as the company is now refraining itself from pushing out new features and is instead working to improve stability and rectify the existing issues.
Numerous complaints regarding the recent iOS updates have left users in a hole. The Apple iOS 11.3 update, released on 29th March, came with great features and nasty surprises. Few iPhones that had their display repaired from third-parties and running on iOS 11.3 faced an issue where the touch functionality stopped working. Surprisingly, models like iPhone 8 and iPhone X that have been repaired with genuine Apple displays were unable to adjust brightness automatically. The new Battery Health Monitor introduced in this update also was slightly problematic for the battery issues. It would also tell whether Apple has been throttling your battery to prevent unexpected shutdowns.
Apple fixed some issues in its next iOS 11.3.1 update, though some issues persisted. The iOS 11.3.1 was severely causing harm to the battery life, charging and heat generation in iPhones. Users reported that their iPhone’s battery is draining rapidly, not charging properly and also there were reports of excessive heat build up.
The issues in the internal document have not been made public, and it is unclear whether Apple will issue a statement. Undoubtedly, Apple needs to fix these iOS update issues so that it can focus on its upcoming flagship models.
The iPhone owners who believe their device is affected the very problem must contact Apple Support via Apple Contact Support Page: iPhone → Repairs & Physical Damage → Unable to Hear Through Receiver or Speakers → Built-in Speaker → Bring In For Repair