Social networking sites have become the backbone for small and mid-sized businesses as well as for internet users. Maximum of the small as well as mid-sized businesses and users are dependent on social media space knowingly or unknowingly. In last few years promotion of products on social networking sites has become trend. Social media space has resulted as one of the best tools for small and medium-sized businesses. Also, it has resulted as one of the best place for communication between users and company. They use social media for various issues like customer service issue, feedback and to grab information about the product.
Taking the view of social media impact on businesses as well as internet users Zendesk has released an infographic that reveals the social media dominance on users and businesses.
Infographic enlightens that Facebook is one of the biggest social networking sites where Americans users had spent 53,457,258 minutes till May 2011.
It also highlights that 62 percent of the customers use social media for customer service issues.
