Facebook Stands Among Web’s Worst in Customer Satisfaction [Survey]

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Top Social Networking website Facebook has been rated among Web Worst’s company in an American Customer satisfaction Survey conducted by ForeSee. Surprisingly, company’s ranking is lower than any other business in its category besides MySpace which stand at the lowest in the list. Larry Freed, CEO- ForeSee, says that “blow on privacy issue, constant change in design, data flow, frequent app upgrades and integration of advertisement section and commercialization are the main cause behind posted ranking for Facebook.

In the list Google Managed to get 80 point and secure top position, however it is 7 points lesser than last year ranking. Bing and Wikipedia Managed 77, Yahoo secured 76 and YouTube landed at 73. Facebook also received a lower rating than any of the major news websites, which were led by FOXNews.com at 82. MSNBC.com and CNN.com trailed behind at 74 and 73 respectively.

It would be interesting to see how much Twitter will manage to secure. Due to Third party application usage by many Twitter users, this time they have excluded Twitter from the evaluation and its very difficult to judge the Twitter users base and user experience this time.

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Not Dissatisfied Enough

Despite of poor raking and score, provided by ForeSee, users of Facebook are not planning to ditch Facebook. With Perhaps it’s because there is no strong competitor, or because their social lives would suffer tremendously if they opted out of this now-essential tool for communication and event planning.

After instant “opt-out option” controversy, many people pledged to quit Facebook on 31st, which turned out as failed event when many users did not stop using Facebook. Instead of suffering multiple set back over a period of time, Social Networking business is growing and this is showing the commitmenst of users across the globe to top Social networking websites like Facebook, Orkut etc. Later in the week, Facebook will celebrate 500 Million Facebook users Day.

Founder and CEO Mark Zuckerberg will be giving a rare TV interview with Diane Sawyer tomorrow, presumably to talk about the milestone and repair some of the PR damage in the wake of these privacy scandals and in anticipation of the release of the film The Social Network. What do you think he’ll say? What does he need to say?

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